We take pride in being there when you need us. Technical support is therefore available by arrangement seven days a week through our BIT ASSIST Helpdesk and remote services providing assistance for any network problems or queries you may have. We pride ourselves by delivering the assurance to our clients that jobs logged with Business IT will be assessed and relevant resources assigned within defined time priorities.
It’s a cost-effective and time efficient way of working. Often issues can be resolved remotely instead of a technician being deployed to site this means Business IT can provide your team with quick and clear solutions to get them back up and running quickly and confidently.
On-call arrangements can made for afterhours support if this is required with access to BIT ASSIST helpdesk services. This feature has provided many of our retail clients with the satisfaction of knowing that help is only a phone call away and trading downtime is minimized. Coupled with our remote access capability, this enables us to share access to the client’s computer so, should any issues arise, then we can quickly take control, assess the problem and resolve your issue.