Service Level Agreements

SERVICE LEVEL AGREEMENTS

CUSTOM-FIT CUSTOMER I.T

Many of our clients prefer to take the guesswork out of their IT servicing investment with one of our Service Level Agreements (SLA). This approach means Business IT is contracted to provide assistance on a regular basis, onsite or via the BITASSIST helpdesk or both, we are able to tailor our SLA to suit your requirements.

We have a range of SLA packages available to suit an equally large range of specific client requirements. A typical one year contract provides on-going technical support, anywhere from one hour a week to eight hours a day, five days a week.

Each SLA is designed to provide the most cost-effective and planned IT assistance so you can regulate and manage your IT budget. With a SLA you’ll get favourable hourly rates and meet your company’s IT needs and enjoy ongoing peace of mind.

Want to know more? Then get it touch with us today