Bit Assist

BIT ASSIST offers our clients a secure and speedy response when technical assistance is required with the added confidence of knowing that all information is logged against your ticket and full visibility is available for the client via secure client logons should the client wish to see how the ticket is progressing.

There are several ways to raise a service ticket;

  • Via the Customer portal (You will be issued with your own personal login details)
  • Phone BIT ASSIST (0800 248 277)
  • Email your request to bithelpdesk@businessit.co.nz

Once the information is in our system, Business IT takes great care to assess and allocate the best resource for that job ensuring that it is managed within our defined priority timeframe.  It is very quickly escalated should it mean that your business is unable to continue productivity – we understand that ‘downtime’ for any business means ‘less productivity’ hence ‘less profits’.

We have BIT ASSIST dedicated Helpdesk technicians available and waiting to take your call – IT has never been easier!

Want to know more? Then get it touch with us today